Flight irregularities

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© FOCA

If you have been denied boarding or your flight has been cancelled or delayed, you may be entitled to assistance and compensation from the airline.

To obtain detailed information about flight irregularities, click on the corresponding link below:

Further information

Contact

Federal Office of Civil Aviation FOCA

Passengers’ Rights
3003 Bern
+41 58 465 95 96
(Weekdays from 2.00 to 4.00 pm)

passengerrights@bazl.admin.ch

Print contact

https://www.bazl.admin.ch/content/bazl/en/home/good-to-know/air-passenger-rights/nichtbefoerderung--annullierung-und-grosse-verspaetungen.html