Overview of possible compensation payments and support assistance

Text of Regulation [EC] No 261/2004 in brief:

The air carrier has to offer the air passenger the following:

You might be entitled to further claims under civil law. 

Disclaimer: No warranty for completeness and timeliness of this summary.

Last modification 05.02.2018

Top of page


Reports (form) of assumed infringements to:
Office of Civil Aviation
Passenger Rights
3003 Berne

FOCA is not competent to enforce civil claims

Information about the FOCA procedure:
+41 58 465 95 96 (on weekdays 2-4p.m.) 

Print contact