Overview of possible compensation payments and support assistance

Text of Regulation [EC] No 261/2004 in brief:

The air carrier has to offer the air passenger the following:

You might be entitled to further claims under civil law. 

Disclaimer: No warranty for completeness and timeliness of this summary.

Last modification 05.02.2018

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Contact

Reports (form) of assumed infringements to:
Federal
Office of Civil Aviation
Passenger Rights
3003 Berne

FOCA is not competent to enforce civil claims

Information about the FOCA procedure:
+41 58 465 95 96 (on weekdays 2-4p.m.) 
passengerrights@bazl.admin.ch

Print contact

https://www.bazl.admin.ch/content/bazl/en/home/good-to-know/air-passenger-rights/nichtbefoerderung--annullierung-und-grosse-verspaetungen/uebersicht-ausgleichs-und-unterstuetzungsleistungen.html