You can file out a complaint online using the form on our website.
We will need a copy of your correspondence with the airline. If you have not yet contacted the airline directly, you should do so first, explaining the problem to them (preferably in writing). If you are dissatisfied with the answer, of if the airline fails to answer within six weeks, you can file a report with us.
If you want to file a complaint with FOCA, you should fill out the form completely, print it out and sign it. You should then send us the form, including all required documents (a copy of your identification, travel confirmation and your correspondence with the airline). You can file the form by the ordinary post or by e-mail.