Information for passengers of Skywork

Konkurs über die SkyWork Airlines AG eröffnet

Das Regionalgericht Bern-Mittelland hat am 6. September über die Skywork Airlines AG den Konkurs eröffnet. Jetzt ist das Konkursamt Bern-Mittelland zuständig für die Abwicklung des Konkurses. Betroffene Passagiere finden auf https://www.skywork-konkurs.ch Informationen über das Konkursverfahren SkyWork Airlines AG.

Booking made via (Swiss) travel agency

  • In case booking was made via travel agency, please contact the travel agency / booking office. In case of a package tour, the travel agency will look for an alternative flight.
  • In case the booking was made via a Swiss travel agency and you face difficulties with the travel agency, you have the possibility to address the Ombudsman of the Swiss Travel Industry: https://www.ombudsman-touristik.ch/home/

Booking made via Online Booking platform

  • We recommend to contact the booking platform, however please note that in case of a booking via online booking platform, in most cases this is not a tour operator but only an intermediary and for the passengers the situation is the same as to a direct booking with an airline.

Direct booking with an airline

  • In case of insolvency of an airline (and cease of operation), passengers have to submit their claims (e.g. ticket costs) to the administrator / liquidator. As soon as we have further information (including contact details of the liquidator), we will publish it on our homepage.
  • We recommend that passengers check their insurance cover, and whether they have coverage for cancelled flights in case of insolvency of an airline. 
  • In case the ticket was paid with a credit card, we recommend that passengers contact their credit card organisation in order to check whether a refund of the ticket costs is made.
    Confirmation end of activities Skywork (PDF, 33 kB, 30.08.2018)

In case of further questions please contact our specialists from the Team Passenger Rights:

Tel: +41 (0)58 465 95 96
E-Mail: passengerrights@bazl.admin.ch
 

Last modification 18.09.2018

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Contact

Team Passenger rights FOCA:

Tel:  +41 (0)58 465 95 96

E-Mail: passengerrights@bazl.admin.ch

Print contact

https://www.bazl.admin.ch/content/bazl/en/home/good-to-know/informationen-skywork-passagiere.html