Easy-to-read language
Rights for people travelling by air
There is an ordinance on the rights of people travelling by air. If there are problems during air travel, the airline company must provide help and support.
Air travel for people with disabilities and people with reduced mobility
People with reduced mobility are people who find it hard to walk.
Support when travelling by air for people with disabilities and people with reduced mobility
People with disabilities and people with reduced mobility may need help at the airport or on the plane.
Further important information
Airline companies are not allowed to refuse. But there are situations, in which these people cannot be transported.
Problems during the booking process or during travel
If you are having problems, please contact the airline company, the airport and the travel agency first.
Federal Office of Civil Aviation FOCA
Passengers’ Rights