Overview of possible compensation payments and support assistance

Text of Regulation [EC] No 261/2004 in brief:

The air carrier has to offer the air passenger the following:

Denied Boarding against will

• Meals and refreshments in reasonable relation to the waiting time
• 2 telephone calls, telex/fax messages or e-mails
• Hotel overnight (if necessary)
• Transport to place of overnight accommodation
• Depending on flight distance and time of alternative transport Euro 125 up to Euro 600.

And choice between:

• No continuation of the journey and ticket (partly-) reimbursement
• Re-routing as soon as possible
• Re-routing at a later point of time

Cancellation

• Meals and refreshments in reasonable relation to the waiting time
• 2 telephone calls, telex/fax messages or e-mails
• Hotel overnight (if necessary)
• Transport to place of overnight accommodation
• Depending on the reason, the time of the cancellation, the flight distance and time of alternative transport Euro 0 up to Euro 600

And choice between:

• No continuation of the journey and ticket (partly-) reimbursement
• Re-routing as soon as possible
• Re-routing at a later point of time

Delay

• Depending on the flight distance after 2, 3 or 4 hours:
• Meals and refreshments in reasonable relation to the waiting time
• 2 telephone calls, telex/fax messages or e-mails Hotel overnight (if necessary)
• Transport to place of overnight accommodation

After 5 hours:

• No continuation of the journey and ticket (partly-) reimbursement

Downgrading

Depending on the flight distance between 30 and 75% ticket reimbursement.

You might be entitled to further claims under civil law. 

Disclaimer: No warranty for completeness and timeliness of this summary.

Last modification 19.04.2022