Problems during the booking process or during travel
Are you having problems during the booking process or during travel?
If you are having problems,
please contact the airline company, the airport and the travel agency first.
Did nobody answer?
Or are you not satisfied with the answer?
If so, you can contact the Federal Office of Civil Aviation.
Have your rights been breached?
Contact the airport or the airline company first.
Are you not satisfied with the feedback you received?
If so, you can complain to a reporting office.
In Switzerland, the Federal Office of Civil Aviation
is responsible here.
Here you can download the form and print it:
Form to be filled